Return & Refund

No Restock Fees

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. Doesn’t fit or just not happy with it? You can return any new, unused, and unaltered item within 7 days of delivery of your item. We will issue a full refund to your original payment method.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. Once your return is received and inspected by Motosoulsmysuru.com (usually within 48 hours of receipt), your refund will be processed, and a credit will be applied to your original payment method. Please note that depending on your payment method/bank, it may take an additional 7-10 business days after your credit is applied for it to be posted to your account.

You are responsible for all shipping costs associated with getting your order back to our warehouse. For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method that includes tracking and insurance for your return shipment. All shipments must be made prepaid; packages shipped COD will be rejected. In cases of refused, undelivered, or abandoned packages, please note that the delivery charges are non-refundable.

In case if any product/products are not available/out of stock in the inventory but due to some technical reason, if it is not showing out of stock on the website and if the customer has ordered the product anyway, then the customer will get the refund within 7-10 business days.

Used or Damaged Merchandise

Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.

Any merchandise or parts which show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned.

Order Cancellation / Modifications

If you change your mind, act quickly! We turn around and process orders extremely quickly. Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

In the case of cancellation before processing the shipment (That means after confirming the order and before receiving the shipment notification), there will be a deduction of transaction fees of Payment Gateway charges will be 2%. This amount will be deducted from the amount paid by the customer.

Defects

Each manufacturer has its own warranty policy. Motosoulsmysuru.com will assist customers with their warranty; however, Motosoulsmysuru.com does not provide any direct warranty on any item sold.

Warranty Returns

Most manufacturers offer an additional warranty period that covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer.

Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer’s negligence.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures and video. Damaged item claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask the customers to be patient as sometimes this process can take longer than any of us would like!

Motosoulsmysuru.com will not be responsible for any damage during transit or customs clearance.